FREQUENTLY ASK QUESTIONS

 

Payment Options / Charges

We offer a seamless shopping experience with secure payment options, including credit/debit cards, digital wallets, and other trusted methods. Our transparent pricing ensures no hidden charges, providing clarity and convenience throughout the purchase process. COD is available.

Shipping Locations / Timeline / Charges
We ship all over INDIA to bring our unique fusion jewelry to your doorstep. Shipping timelines vary based on your location,
Gujarat :2-3 Days
Metro Cities (Mumbai, Delhi, Bangalore, Kolkata, etc.): 2-5 Days
Rest of India: 4-6 Days

Return & Exchanges Possibility and Timeline
We understand the importance of finding the perfect piece. We offer hassle-free exchange options within a specified timeline after the purchase.
Your satisfaction is our priority. We offer a very simple and easy return policy to you. A coupon code equivalent to the returned product's value will be shared for your future purchases.

Step 1 : Email us within 24 hours of product delivery so we can process the return/exchange request. Email id - diaajewels@gmail.com with the order no. or can whatsapp at +91-8511897579

Our team will reply back to you with the return process on your email within 48 hours.Please wait for a reply from our team within 48 hours after sending your email. We will share the further steps with you on the email itself

Step 2 :Do, share the photos and tags of the Product(s) you wish to exchange/return, along with the reason for exchange.for exchange you may return the product to us at B501 Pioneer belina, Althan canal road, Althan, Surat 395017,Gujarat within 7 days,with intact packing and bubble wrap,along with the invoice.

step 3 :Once we receive the product, we will check the product and issue you a coupon code of the same product value within 5 days of receiving your return.The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.

Cancellations

Orders can only be cancelled before they are shipped. Once shipped, no order cancellation requests are accepted.In case you choose for monetary refund for your prepaid order, then the refund will be issued to your original payment mode after 5% deduction for Payment Gateway charges.

Product and Packaging

We take a lot of care to design our own products and manufacture them ourselves, hence we are able to give the best quality possible at the most affordable prices. All our products go through ‘3-Level-Quality-Check’ before they are carefully packed for delivery to our customers.

Warranty / Care Tips

These are high quality jewels, the shine and the colour will not fade in regular use. As this is fashion jewellery, there's no guarantee/warranty as such but please be sure that nothing will happen to the jewellery for a very long time if basic care is taken, like minimum contact with soap, water and perfume to ensure its longevity. Also, always put the product back into its packaging after use.

Will the jewelry tarnish?

Jewelry can get dull and discolored because of air, moisture, and chemicals like perfumes and lotions.

To keep your jewelry shiny:

  1. Store in a well place: Put your jewelry in a closed box or soft bags to keep it safe from air and moisture.
  2. Clean it often: Wipe your jewelry with a soft cloth after you wear it to get rid of oils and dirt.
  3. Avoid chemicals:Try to avoid Perfumes, lotions, and other chemicals from the areas where you wear jewelry can definitely help prevent tarnishing.
  4. Prefer quality material: Choose jewelry made from stainless steel, titanium, or solid gold, as these don’t tarnish easily.

What kind of stones do you use? Are they genuine precious stones?

We use Natural stones in jewelry that are made with minerals or organic materials that are cut and polished to enhance their beauty. 

The unique colors, patterns, and properties of natural stones make each piece of jewelry truly one-of-a-kind.

Please reach out to us with any questions.

8511897579

diaajewels@gmail.com, tatvika01@gmail.com